Refund Policy

01 Eligibility — Astrelo Report (one-time purchase)

The Astrelo Report is a one-time purchase digital product: a personalized astrocartography (relocation astrology) report generated from your birth data and delivered on-screen and by email. You are eligible for a full refund if all of the following are true:

• Your refund request is sent within 14 days of the original purchase date.
• This is your first refund request for Astrelo. Subsequent re-purchases by the same customer are not eligible.
• You have not resold or publicly redistributed the report. (Sharing it privately with friends, as allowed by our Terms, is fine.)

01b Eligibility — Daily Sky (subscription)

Astrelo Daily Sky is an auto-renewing subscription: a paid introductory access period ($1.00 / 3 days, $5.49 / 7 days or $9.99 / 14 days) charged at checkout, renewing monthly at $39.99 until you cancel. The exact pricing, the date of the first monthly charge and the cancellation link are shown on the payment screen and repeated in your confirmation email.

Cancel at any time in one click from your account page or from the link in any of our emails. Cancelling stops all future charges — no refund request is needed to prevent the next charge.

For the subscription we refund as follows:

• Introductory charge: refundable within 14 days if you did not open the Daily Sky app after paying.
• A monthly charge of $39.99: refundable in full if you request it within 14 days of that charge and you did not open the Daily Sky app after it was taken.
• Accidental duplicate charges and charges taken after a confirmed cancellation are always refunded in full, with no time limit.

If you did use the app during the period you paid for, that period is not refundable — the daily readings were delivered and consumed. You can still cancel so that nothing renews.

EU consumers — statutory withdrawal right: By purchasing and accessing the report, you expressly consent to the immediate performance of the contract and acknowledge that you lose your statutory 14-day right of withdrawal under Article 16(m) of the EU Consumer Rights Directive 2011/83/EU (transposed in Spain as Article 103.m of the Royal Legislative Decree 1/2007 — TRLGDCU). Our 14-day refund policy is offered as a goodwill gesture above this statutory waiver.

02 How to request a refund

1. Email support@astrelo.net from the same email address used at checkout.
2. Include your Stripe order / receipt ID (found in your confirmation email).
3. Tell us which city or period didn't match your real life — one line is enough.

We respond to refund requests within 2 business days. Once approved, the refund is issued by our payment processor Stripe to your original payment method.

03 Processing time

Approved refunds typically appear on your card within 5–10 business days, depending on your bank or card issuer. Some banks may take up to two billing cycles to display the credit.

We will notify you by email as soon as the refund is processed on our end.

04 What is not refundable

The following are not eligible for refund under this policy:

• Requests received after 14 days from the purchase or from the charge in question.
• Subsequent purchases of Astrelo by a customer who has previously received a refund.
• Subscription periods during which the Daily Sky app was opened after the charge, or a report that was opened or downloaded — the digital service was delivered and consumed.
• Repeat requests for the same order, and requests made after a refund for that order was already issued.
• Payments made with a card you are not authorised to use, or where the request comes from an email address other than the one used at checkout and we cannot verify ownership of the purchase.
• Cases where the report has been resold, publicly redistributed, or made available to the general public in violation of our Terms of Service.
• Dissatisfaction with the life decisions, moves, or outcomes you base on the report. Astrelo is an entertainment and self-reflection product — it is one input among many, not advice and not a prediction. Where you choose to live, travel, or relocate is your own decision and responsibility, as stated in our disclaimer.

We keep, for every purchase, a server-side record of the exact terms shown to you, the date and time you accepted them, your IP address and browser, the amount charged, and confirmation that your report or access email was delivered. We share this record with your bank if a payment is disputed.

05 Defective or non-delivered reports

If you did not receive your report after a successful purchase, or if it failed to generate, please contact us immediately at support@astrelo.net. We will either re-generate the report or issue a full refund at our discretion — this is not subject to the 14-day window.

06 Why our refund policy exists in this form

Because Astrelo is a digital report delivered instantly, we cannot enforce a "return" the way a physical product can be returned. Our refund policy is built on trust: we offer a no-questions 14-day window to let you evaluate the report, and we limit refunds to one per customer to protect against abuse.

07 Questions

For any question about this policy, contact:

Dmitrii Bosiachenko
Autónomo (registered in Spain)
support@astrelo.net

Postal address, NIF and full legal details: see our Terms of Service.

See also: Terms of Service · Privacy Policy · Cookie Policy